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Returns

If you are not satisfied with an item you purchased in-store, online (including in-store e-commerce orders) or through our call center (1-800-268-2524), you may exchange it (in-store only) or return it and we will refund your purchase if it is eligible.


Returns or exchanges will be accepted within 30 days of the purchase or delivery/pickup date with your proof of purchase.


At any time, Bouclair reserves the right to refuse a return or exchange as well as reimbursement on shipping and handling charges.


Conditions

  • All returned items MUST be in sellable condition, unused and in their original packaging, including barcode labels, in order to be accepted for a refund or exchange.
  • We do not accept returns or exchanges on bedding (comforters, duvet covers, coverlets, bed sheets, pillows, duvets, baby crib sets), select bathroom items (shower curtains and towels), face masks, merchandise over 50% off, custom-cut blinds, special orders and any product that has been used/modified/altered/washed.
  • Gift cards are final sale and are not refundable or redeemable for cash.
  • Shipping and handling charges are not refundable.
  • Refund or exchange will be based on the original method of payment and the amount actually paid for the merchandise.
  • Your proof of purchase must accompany your returned item(s) in order to process your refund or exchange. Without a proof of purchase, only an exchange may be possible.
  • In all other cases, an exchange or refund may be issued in the form of a store gift card valued at the price of the item at the time of the return.

For any questions, please fill out our contact form here.

Returns will be credited to the credit card used in the original transaction. Original shipping and handling charges cannot be refunded, unless you received an item in error. Return shipping and return pickup fees are the customer’s responsibility and are non-refundable.


To make your return easier, we will provide you with a pre-paid return label. Return fees will be charged to your order. To obtain a pre-paid return label, fill out our contact form here


1. Include your order number.
2. Include the SKU number of item(s) you would like to return indicating quantity for each item you are returning.
3. Please indicate if you are returning your entire order.
4. Your subject should read “request for return”
5. Your pre-paid return label which you will need to affix to your package will be emailed to you.
6. You will be required to mail your package using the assigned courier.

How to package your return:
1. Detach the return section of your packing slip.
2. Indicate how many units of each item you are returning as well as the relevant reason code indicated on your packing slip. Please ensure to include with your return parcel.
3. Affix the pre-paid return label our Customer Service Representative emailed to you, to your return parcel and drop your parcel off at any Canada Post or Purolator location.
4. Mail your return package to: (ensure to mail with assigned courier)

Bouclair Ecomm WH
152, Alston
Pointe-Claire, Québec
H9R 6B4 Canada

Important note for stores reopening:

You have 30 days from the reopening date to return purchases that took place from February 24th until the reopening date, following our standard return policy. Please refer to the store reopening dates available below. Thank you for your understanding.


Store reopening dates

Store Address Reopening
Bouclair - Méga centre Ste-Dorothée 3510 Aut. Chomedey Ouest
H7X 3S9 Laval,
Québec
May 25th, 2020
Bouclair - Mascouche super centre 125 Montée Masson
J7K 3B4 Mascouche,
Québec
May 25th, 2020
Bouclair - Carrefour Laval 2585 Boul. Daniel Johnson (Aut. 440 Est)
H7T 1S8 Laval,
Québec
May 25th, 2020
Bouclair - Rimouski 36 Montée Industrielle-et-Commerciale
G5M 1B1 Rimouski,
Québec
May 11th, 2020
Bouclair - Plaza Hôtel-de-ville 276 Boul. Hôtel de Ville
G5R 5C6 Riviere-du-Loup,
Québec
May 11th, 2020
Bouclair - Carrefour des Récollets 4200 Boul Des Récollets.
G9A 6K9 Trois-Rivieres,
Québec
May 11th, 2020
Bouclair - La Plaza de la Mauricie 3493 Boul. Royal
G9N 8K7 Shawinigan,
Québec
May 11th, 2020
Bouclair - Galeries de la Capitale 1480 Boul. Lebourgneuf
G2K 2M4 Quebec,
Québec
May 11th, 2020
Bouclair - Promenades Beauport 3315 Du Carrefour
G1C 7E1 Quebec,
Québec
May 11th, 2020
Bouclair - Granby 14 rue Simonds Sud (Ave. Principale)
J2G 7Z3 Granby,
Québec
May 18th, 2020
Bouclair - Drummondville 400 Boul. St. Joseph
J2C 2A8 Drummondville,
Québec
May 11th, 2020
Bouclair - Marché Central 1001 rue Marché Central Unité A-6
H4N 1J8 Montreal,
Québec
May 25th, 2020
Bouclair - Le Plateau 25 Du Plateau
J9A 3G1 Gatineau,
Québec
May 11th, 2020
Bouclair - Smartcentres St-Jérôme 1044 Chemin du Grand Heron
J7Y 5K8 Saint-Jerome,
Québec
May 11th, 2020
Bouclair - Méga Centre Val-des-Brises 5885 boul. Robert-Bourassa
H7E 0A4 Laval,
Québec
May 25th, 2020
Bouclair - Carrefour de la Rive-Sud 584 Chemin de Touraine Suite 102
J4B 8S5 Boucherville,
Québec
May 25th, 2020
Bouclair - Terrasse Kennedy 8670 boulevard Lacroix
G5Y 2B5 Saint-Georges,
Québec
May 11th, 2020
Bouclair - Quartier Dix30 9550 Boul. Leduc Suite 40
J4Y 0B3 Brossard,
Québec
May 25th, 2020
Bouclair - Faubourg de la Gare Vaudreuil 3080 Boul. De la Gare Suite 100
J7V 0H1 Vaudreuil-Dorion,
Québec
May 25th, 2020
Bouclair - Smartcentres Saint-Jean 70 boul Omer-Marcil
J2W 2X2 Saint-Jean-Sur-Richelieu,
Québec
May 11th, 2020
Bouclair - Faubourg Boisbriand 3210 Des Grandes Tourelles
J7H 0A2 Boisbriand,
Québec
May 25th, 2020
Bouclair - Mégacentre Duplessis 1150 Autoroute Duplessis Unité 100
G2G 2B5 Quebec,
Québec
May 18th, 2020
Bouclair - Carrefour de l'Estrie 3280 Boul. Portland
J1L 2A6 Sherbrooke,
Québec
May 11th, 2020
Bouclair - Place Kennedy 82 rue Président Kennedy
G6V 6C9 Levis,
Québec
May 11th, 2020
Bouclair - Centre Terrebonne 603 rue Des Migrateurs
J6V 0A8 Terrebonne,
Québec
May 25th, 2020
Bouclair - Carrefour Candiac 50 rue Strasbourg
J5R 0B4 Candiac,
Québec
May 25th, 2020
Bouclair - Gatineau Ouest 73 Boulevard de la Gappe
J8T 0B5 Gatineau,
Québec
May 11th, 2020
Bouclair - Place du Royaume 1401 boul. Talbot
G7H 5N6 Chicoutimi,
Québec
May 11th, 2020
Bouclair - Galeries St-Hyacinthe 3245 avenue Cusson suite 1660
J2S 8N9 Saint-Hyacinthe,
Québec
May 11th, 2020
Bouclair - Plaza Valleyfield 1940 Boul. Monseigneur-Langlois #120
J6S 5R1 Salaberry-de-Valleyfield,
Québec
May 18th, 2020
Bouclair - Ottawa - Merivale 1595 Merivale Unit # 10
K2G 3J4 Nepean,
Ontario
May 25th, 2020
Bouclair - Trinity Common 30 Great Lakes Dr.l
L6R 2K7 Brampton,
Ontario
May 20th, 2020
Bouclair - RioCan Millenium Centre 1425 Kingsway Road
P3B 0A2 Sudbury,
Ontario
May 20th, 2020
Bouclair - Richmond Hill 45 Red Maple Rd. Unit # 4
L4B 4M6 Richmond Hill,
Ontario
May 20th, 2020
Bouclair - Summit Centre 582 King St. North
N2L 6L3 Waterloo,
Ontario
May 20th, 2020
Bouclair - Burlington 3230 Fairview St. Unit #1
L7N 3H5 Burlington,
Ontario
May 20th, 2020
Bouclair - Milton Crossroads 1220 Steeles Avenue East
L9T 6R1 Milton,
Ontario
May 20th, 2020
Bouclair - Innes Road / Mer Bleue 2002 Mer Bleue Road Unit 7
K4A 0G2 Orleans,
Ontario
May 20th, 2020
Bouclair - Windsorn 4115 Walker Road Unit 10
JN8W 3T6 Windsor,
Ontario
May 20th, 2020
Bouclair - St Catharines 275 Fourth Avenue Unit B3
L2R 6P9 St Catharines,
Ontario
May 20th, 2020
Bouclair - Erin Mills Town Centre 2670 Erin Centre Blvd. Unit 2
L5M 5P5 Mississauga,
Ontario
May 20th, 2020
Bouclair - Trainyards 100 Trainyards Drive Unit 02
K1G 3S2 Ottawa,
Ontario
May 20th, 2020
Bouclair - London 3075 Wonderland Rd South Unit C
N6L 1R4 London,
Ontario
May 20th, 2020
Bouclair - Woodland Hills 17940 Yonge Street Unit #103A
L3Y 8S4 Newmarket,
Ontario
May 20th, 2020
Bouclair - Kanata / Stittsville 15597 Hazeldean Road
K2S 0P5 Stittsville,
Ontario
May 20th, 2020
Bouclair - Hannon 2130 Rymal Road Unit #G5
L0R 1P0 Hannon,
Ontario
May 20th, 2020
Bouclair - Thickson Ridge Power Centre 1650 Victoria Street East Unit 4A
L1N 9L4 Whitby,
Ontario
May 20th, 2020
Bouclair - Kitchener 225 The Boardwalk Unit 7
N2N 0B1 Kitchener,
Ontario
May 23th, 2020
Bouclair - Etobicoke Smartcentre 158 North Queen Street Unit 1
M9C 1A8 Etobicoke,
Ontario
May 23th, 2020
Bouclair - Woodlawn Centre 15 Woodlawn Road West Unit 103
N1H 1G8 Guelph,
Ontario
May 20th, 2020
Bouclair - Winnipeg 550 Sterling lyon Parkway, Unit 1
R3P 1E9 Winnipeg,
Manitoba
May 14th, 2020
Bouclair - South Edmonton
Common
10191 13 avenue NW
T6N 0B6 Edmonton,
Alberta
May 14th, 2020
Bouclair - Calgary Deerfoot Meadows 8180 11th Street S.E. Unit 240
T2H 3B5 Calgary,
Alberta
May 14th, 2020
Bouclair – Trinity Drive 105 Trinity Drive
E1G 2J7 Moncton,
New Brunswick
May 18th, 2020
Bouclair – Place Newman 2101 Boul. Dollard
H8N 1S2 Lasalle,
Québec
June 19th, 2020
Bouclair – Promenades St-Bruno 503 Boul. des Promenades
J3V 6A8 Saint-Bruno,
Québec
June 19th, 2020
Bouclair - Joliette 1075 Boul. Firestone
J6E 6X6 Joliette,
Québec
June 19th, 2020
Bouclair - Lasalle Place Newman
2101 Boul. Dollard
Lasalle, Québec, H8N 1S2
June 19th, 2020
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