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confidently
Bouclair is committed to doing its part to stop the spread of COVID-19 while upholding the safety of both our employees and customers. For this reason, we have taken the following measures in our stores and online.
what to expect when shopping in our stores

We have taken the required measures to keep our stores safe for everyone:

maximum store occupancy
Limited number of customers & associates allowed in stores at once to encourage social distancing.
social distancing
Social distancing signs and floor decals throughout the stores.
healthy environment
Customers presenting flu, cold or fever symptoms are not allowed in stores.
increased cleanliness
Hand sanitizer and thorough cleaning of shopping carts available to all customers.
plexiglass shields
Cashes are equipped with plexiglass shields to increase the protection of customers and staff.
credit & debit only
To ensure the safety of all customers and staff, only payment by credit or debit card is accepted.
prefer shopping online?

Bouclair.com is still open 24/7, with thousands of stylish home decor items at your fingertips. Take advantage of the services below!

Shop online >
FREE, easy and safe in-store pickups
Order online and select “in-store or curbside pickup” in your shipping options.
We’ll email you a shipping confirmation with a link to book a pickup appointment and select one of these 2 options:
In-store Pickup
Come in store and we’ll bring your order to the cash.
Contactless Curbside Pickup
Park your car at the designated spot. Get your official ID and we’ll bring your order to you.
home delivery
Easy and affordable home delivery starting at just $5.99 on select items!
customer service
Our team is here to help, whether by email or by phone.
returns

Changed your mind? No sweat. We offer easy, flexible and extended returns.

read more >

COVID-19 FAQs

All stores now offer free contactless curbside and in-store pick up. You can select any of these options in our order shipping options.
Our online store is open 24/7 for all your home decor shopping needs, with orders shipping to all stores for safe pickup, either in-store or curbside.
If you have received a notice of your order having arrived at your chosen store for pickup, please check here in case the store’s hours have changed. To accommodate customers during this time, we will extend our pickup window beyond the usual 2 weeks. In-store and contactless curbside pickups are both available. Please book your appointment for pickup ahead of time by following the instructions you will receive by email once your order is ready for pickup.
If you are not satisfied with an item you purchased in-store, online (including in-store e-commerce orders) or through our call center (1-800-268-2524), you may exchange it (in-store only) or return it and we will refund your purchase if it is eligible. Returns or exchanges will be accepted within 30 days of the purchase or delivery/pickup date with your proof of purchase. Please read our full return policy.
Processing times can vary based on the volume of orders we receive. Due to the extra precautions we are taking around COVID-19 at our warehouse, order processing is taking longer than usual. Thank you for your patience and understanding!
Due to the increase in online shopping across the country, shipping companies are also experiencing delays. Rest assured that if you have received an email saying your order was shipped, your tracking number should become active soon. If your tracking number is still not active after 10 business days, contact customer support, we’ll be happy to help.
We are ensuring our warehouse staff is keeping a safe distance from each other. If employees feel unwell or show symptoms of COVID-19, they are required to stay home.
Orders shipped via Canada Post or Purolator will generate a tracking number that you will receive by email as soon as your order ships. To track orders shipped to a store, please check HERE or contact customer service, Monday through Friday, from 10am to 6pm (ET) and Saturday through Sunday, from 10am to 6pm (ET).
Due to the COVID-19 safety measures, you may experience some order processing and delivery delays with Canada Post. We apologize for any inconvenience this may cause and appreciate your understanding.
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