FREE CONTACTLESS CURBSIDE PICK UP | Home Delivery for $4.99* >

COVID-19 FAQs

Our online store remains open 24/7 for all your home decor shopping needs, with orders shipping to select stores for safe, contactless curbside pick up.
However, select stores are closed temporarily, without the option to pick up orders. Customers of these stores can choose between shipping to their home, or shipping to a nearby store that remains open for curbside pick up, if available. Click here to check your store.
If you have received a notice of your order having arrived at your chosen store for pick up, please check here in case the store’s hours have changed, or the store is temporarily closed.
To accommodate customers during this time, we will extend our pick up window beyond the usual 2 weeks. Our store associates may be able to accommodate curbside pick up to uphold social distancing - please call the store ahead of your visit to arrange this. If your order is awaiting pick up in a store that has temporarily closed, please get in touch with customer service to explore alternative fulfillment options.
We understand customers may need extra time for returns and exchanges. Please get in touch with customer service, and we will do our best to accommodate your needs.
Store name Address Telephone - please call ahead to coordinate curbside pick up
CALGARY DEERFOOT MEADOWS 8180 - 11th Street S.E.
Unit 240
Calgary, AB T2H 3B5
403-776-3395
SOUTH EDMONTON COMMON 10191 - 13 avenue NW
Edmonton, AB T6N 0B6
780-433-0107
WINNIPEG 550 Sterling Lyon Parkway
Unit 1
Winnipeg, MB R3P 1E9
204-488-2616
OTTAWA TRAINYARDS Trainyards
100 Trainyards Drive
Unit 02
Ottawa, ON K1G 3S2
613-241-1517
HULL 25 E. BOUL. DU PLATEAU
HULL, QC J9A 3G1
CA
819-595-2874
CHICOUTIMI Place du Royaume
1401 boul. Talbot
Chicoutimi, QC G7H 5N6
418-698-4518
LA CAPITALE 1480 Boul. Lebourgneuf
G2K 2M4 Quebec, QC
418-628-8760
RIMOUSKI 36 Montée Industrielle-et-Commerciale
G5M 1B1 Rimouski, QC
418-723-5151
BROSSARD Quartier Dix30
9550 Boul. Leduc
Suite 40
Brossard, QC J4Y 0B3
450-443-5530
CARREFOUR DE LA RIVE SUD 584 Chemin de Touraine
Suite 102
J4B 8S5 Boucherville, QC
450-449-7808
MASCOUCHE 125 Montée Masson
J7K 3B4 Mascouche, QC
450-474-0577
LACHENAIE Centre Terrebonne
603 rue Des Migrateurs
Terrebonne, QC J6V 0A8
450-654-9367
CARREFOUR LAVAL 2585 Boul. Daniel Johnson
(Aut. 440 Est)
H7T 1S8 Laval, QC
450-682-5541
BOISBRIAND Faubourg Boisbriand
3210 Des Grandes Tourelles
Boisbriand, QC J7H 0A2
450-420-4564
ST-JEROME SUD Smartcentres St-Jérôme
1044 Chemin du Grand Heron
Saint-Jerome, QC J7Y 5K8
450-432-4474
TROIS-RIVIERES OUEST Carrefour des Récollets
4200 Boul Des Récollets.
Trois-Rivieres, QC G9A 6K9
819-370-1717
WHITBY SOUTH Thickson Ridge Power Centre
1650 Victoria Street East
Unit 4A
Whitby, ON L1N 9L4
905-576-4959
BRAMPTON Trinity Common
30 Great Lakes Dr.
Unit #106
Brampton, ON L6R 2K7
905-793-0046
ERIN MILLS Erin Mills Town Centre
2670 Erin Centre Blvd.
Unit 2
Mississauga, ON L5M 5P5
905-828-5781
LONDON SOUTH 3075 Wonderland Rd South
Unit C
London, ON N6L 1R4
519-649-2335
STE-CATHARINES St Catharines
275 Fourth Avenue
Unit B3
St Catharines, ON L2R 6P9
905-682-0395
BURLINGTON Burlington
3230 Fairview St.
Unit #1
Burlington, ON L7N 3H5
905-681-7698
MILTON 1220 Steeles Avenue East
Unit 4-3
L9T 6R1 Milton, ON
905-864-8852
WATERLOO Summit Centre
582 King St. North
Waterloo, ON N2L 6L3
519-886-2807

FAQ

SHOPPING AT BOUCLAIR STORES

Don’t worry, Bouclair isn’t going anywhere!
You may have heard rumors that Bouclair is going out of business, following a planned restructuring of the chain. This move includes a planned renovation of 24 of our stores throughout Canada to our brand new store concept, alongside the closure of several stores in late 2019, with no additional closures planned.
Despite the rumors, Bouclair is stronger than ever and excited about bringing our long time customers as well as new customers an elevated shopping experience. Best of all, Bouclair’s products will continue to be designed in Montreal, and sold at great prices year round.
Learn more about the future of Bouclair here, and visit our 5 experiential stores in Greater Montreal:
Orders take between 2-3 business days to process in our warehouse. All orders are packed and shipped Monday through Friday. Orders placed on weekends and select holidays will be processed the following business day. Orders are shipped via Bouclair delivery trucks and delivered to stores on business days, excluding holidays. An email will be sent to you advising you when your order has arrived at your selected store and is ready for you to pick up during store business hours.
Yes, with any major credit card (Visa, American Express or Mastercard). Please contact our Customer Service department at 1-800-268-2524, Monday through Friday, from 8:00 am to 8:00 pm (ET), Saturday and Sunday 10:00 am to 6:00 pm (ET), or by e-mailing customerservice@bouclair.com. One of our Customer Service Agents will be happy to help you with your order.
Returns or exchanges will be accepted in store within 30 days of purchase date with the original sales receipt. We do not accept returns or exchanges on opened or used bedding (comforters, duvet covers, coverlets, bed sheets, pillows, duvets and baby crib sets), clearance merchandise (all products on clearance and products discounted 50% off or more), custom-cut blinds and any product that has been modified/altered/washed. Please refer to our RETURN POLICY for more details.
Bouclair Gift Cards can be purchased at any Bouclair location as well as on the website. Gift cards can be purchased in denominations of $25 and $50.
Click HERE for our store finder, or, at the top or bottom of our website, click on Stores. Enter an address, city or postal code in the search bar, and a list of your closest stores will appear. To check opening hours of one of our stores, click on Show Opening Hours in grey.
We accept Cash, Debit, Mastercard, Visa, Amex and Bouclair gift cards as methods of payment at Bouclair stores.
All Bouclair stores offer free parking.
If you would like to know if one of our stores carries the item you are interested in, you can select Check Store Inventory directly from the product page or contact our customer service department at 1-800-268-2524 or by e-mailing customerservice@bouclair.com. We recommend contacting the store directly to ensure the inventory is available. Should the item not be available in store, yet be available online, an online order can be placed online or by contacting customer service.
We have a larger inventory of items available to purchase on our website, as well as WEB EXCLUSIVE items that are not available in stores.
Shop online from the convenience of your home and save associated shipping charges when you opt to pick-up your order from one of our stores. Orders are shipped via Bouclair delivery trucks and delivered to stores on business days, excluding holidays. Find your nearest store HERE.
To arrange shipping to your nearest store, select the "ship to store" option in the shopping cart and then select the location you would like to pick up your order. An email will be sent to you advising you when your order has arrived at your selected store and is ready for you to pick up during store business hours. Please confirm the store hours of your selected Bouclair store location prior to pick-up.
Once you arrive at the store, present a printed or digital copy of your In-Store Order Pick-Up Notification email along with your order number and a government-issued photo ID, to a Bouclair Sales Associate.

ONLINE SHOPPING AT Bouclair.com

Orders take between 2-3 business days to process in our warehouse. All orders are packed and shipped Monday through Friday. Orders placed on weekends and select holidays will be processed the following business day.
Orders take between 2-3 business days to process in our warehouse. All orders are packed and shipped Monday through Friday until 3:00 pm (ET). Orders placed on weekends and select holidays will be processed the following business day. Estimated day of delivery is denoted at checkout as well as in your order confirmation email.
We offer tracked standard ground shipping via courier (Canada Post or Purolator) when we ship to your home. Orders sent to a store are shipped via Bouclair transport.
Orders shipped via Canada Post or Purolator will generate a tracking number that you will receive by email as soon as your order ships. To track orders shipped to a store, please check HERE or contact our Customer Service at 1-800-268-2524 or by e-mailing customerservice@bouclair.com, Monday through Friday, from 8:00 am to 8:00 pm (ET), Saturday and Sunday 10:00 am to 6:00 pm (ET).
Shop online from the convenience of your home and save associated shipping charges when you opt to pick up your order from one of our stores. Orders are shipped via Bouclair delivery trucks and delivered to stores on business days, excluding holidays. Find your nearest store HERE.
To arrange shipping to your nearest store, select the "ship to store" option in the shopping cart before selecting the location at which you would like to pick up your order. An email will be sent to you advising you when your order has arrived at your selected store and is ready for you to pick up during store business hours. Please confirm the store hours of your selected Bouclair store location prior to pick up.
Once you arrive at the store, present a printed or digital copy of your In-Store Order Pick-Up Notification email along with your order number and a government-issued photo ID, to a Bouclair Sales Associate.
If you are sending someone to pick up your order on your behalf, please provide their full name in the “add a comment to your order” section during online checkout. Your proxy will be required to present the Sales Associate with:
  • A government-issued photo ID
  • The order number
  • The In-Store Order Pick-up Notification email
  • For security purposes, you (or your proxy) will be asked to sign a release form confirming your order has been picked up. A confirmation email will also be sent.
Currently, Gift cards can only be redeemed in Bouclair stores.
Changes cannot be made to an order once it has been submitted.
To cancel an order, LOG INTO your account and select the order you wish to cancel. Please note, it may be too late to cancel your order. A cancellation cannot be made once your order has been shipped from our warehouse.
To restore your password on Bouclair.com, simply click on “Forgot your password?” on the LOGIN PAGE and follow the instructions in the password reset email.
Once you complete online checkout, you should receive a confirmation email with your order details, including your order number. You can also log into your Bouclair.com account and click on Order History, where all of your recent orders will appear. If you don’t have an account or if you have checked out as a guest, please contact Customer Service at 1-800-268-2524 or by e-mailing customerservice@bouclair.com.
Please contact customer service at 1-800-268-2524 or by e-mailing customerservice@bouclair.com and we will resend it to you.
Returns or exchanges will be accepted in store within 30 days of purchase date with the original sales receipt.
We do not accept returns or exchanges on opened or used bedding (comforters, duvet covers, coverlets, bed sheets, pillows, duvets and baby crib sets), clearance merchandise (all products on clearance and products that discounted 50% off or more), custom-cut blinds and any product that has been modified/altered/washed.
Please refer to our RETURN POLICY for more details.
Web exclusive items can be returned in any of our Store locations or by mail to our warehouse. Please see our return policy to ensure you qualify for a refund.

SHIPPING & ORDER PICK UP

Orders take between 2-3 business days to process in our warehouse. All orders are packed and shipped Monday through Friday until 3:00 pm (ET). Orders placed on weekends and select holidays will be processed the following business day. Estimated day of delivery is denoted at checkout as well as in your order confirmation email.
We offer tracked standard ground shipping via courier (Canada Post or Purolator) when we ship to your home. Orders sent to a store are shipped via Bouclair transport.
Orders shipped via Canada Post or Purolator will generate a tracking number that you will receive by email as soon as your order ships. To track orders shipped to a store, please check HERE or contact our Customer Service at 1-800-268-2524 or by e-mailing customerservice@bouclair.com, Monday through Friday, from 8:00 am to 8:00 pm (ET), Saturday and Sunday 10:00 am to 6:00 pm (ET).
Shop online from the convenience of your home and save associated shipping charges when you opt to pick-up your order from one of our stores. Orders are shipped via Bouclair delivery trucks and delivered to stores on business days, excluding holidays. Find your nearest store HERE.
To arrange shipping to your nearest store, select the "ship to store" option in the shopping cart and then select the location you would like to pick up your order. An email will be sent to you advising you when your order has arrived at your selected store and is ready for you to pick up during store business hours. Please confirm the store hours of your selected Bouclair store location prior to pick-up.
Once you arrive at the store, present a printed or digital copy of your In-Store Order Pick-Up Notification email along with your order number and a government-issued photo ID, to a Bouclair Sales Associate.
If you are sending someone to pick up your order on your behalf, please provide their full name in the add a comment to your order section during online checkout. Your proxy will be required to present the Sales Associate with:
  • A government-issued photo ID
  • The order number
  • The In-Store Order Pick-up Notification email
  • For security purposes, you (or your proxy) will be asked to sign a release form confirming your order has been picked up. A confirmation email will also be sent.

RETURNS & REFUNDS

Returns or exchanges will be accepted in store within 30 days of purchase date with the original sales receipt.
We do not accept returns or exchanges on opened or used bedding (comforters, duvet covers, coverlets, bed sheets, pillows, duvets and baby crib sets), clearance merchandise (all products on clearance and products that discounted 50% off or more), custom-cut blinds and any product that has been modified/altered/washed.
Please refer to our RETURN POLICY for more details.
We will refund you for the total purchase price of the item, plus tax, as soon as we verify that the item has been returned. Once your refund has been processed, it can take between 3-10 business days for the amount to appear in your account. Should the refund not appear within 10 business days, you can contact our customer service at 1-800-268-2524 or by e-mailing customerservice@bouclair.com.

BOUCLAIR GIFT CARDS

Gift cards can be PURCHASED ONLINE or at any of our Bouclair stores.
You can use gift cards to pay for products which include a promotion or markdown. However, promotions are not applicable on the purchase of gift cards themselves.
Currently, Gift cards can only be redeemed in Bouclair stores.

TEXT MESSAGING

Bouclair will send text messages to opted-in users containing information about orders, current promotions and/or contests.
Text JOIN to short code 268257 to sign up for Bouclair text messages. You’ll be prompted to confirm your subscription to our SMS service. By confirming, you agree to receive marketing text messages from Bouclair to the mobile number provided from time to time, and validate that you have the authority to consent to the reception of text messages at that number. Message & Data Rates may apply. By signing up, you also consent to our PRIVACY POLICY and TERMS OF USE.
Signing up is free, but message and data rates may apply - these are at the discretion of your carrier depending on your text plan. If in doubt, please check with your carrier.
To stop receiving Bouclair text messages at any time, text STOP to short code 268257. You will stop receiving Bouclair text messages once you confirm your phone number’s removal from our database. Alternatively, you may send your request to unsubscribe by email to customerservice@bouclair.com. Requests made by email will be handled in a timely manner. Please unsubscribe from Bouclair text messages before changing or deactivating your mobile number.
To opt back in to text messages from Bouclair at any time, follow the steps outlined in the answer to the question: “How do I sign up for Bouclair text messages?”.
To request more information, text HELP to short code 268257, or contact our customer service department by emailing customerservice@bouclair.com or by calling 1-800-268-2524, Monday through Friday from 8:00 am to 8:00 pm (ET) or Saturday and Sunday from 10:00 am to 6:00 pm (ET).
Delivery of text messages may be unsuccessful if the mobile phone has insufficient network capacity at a particular time or if it’s outside of a transmission site range when the message is sent. Even when coverage is available, factors beyond the control of your wireless carrier’s control may affect deliverability of SMS transmissions. Neither Bouclair nor your wireless carrier is responsible for delayed or undelivered messages.
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