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FAQ

SHOPPING AT BOUCLAIR STORES

Orders take between 2-3 business days to process in our warehouse. All orders are packed and shipped Monday through Friday. Orders placed on weekends and select holidays will be processed the following business day. Orders are shipped via Bouclair delivery trucks and delivered to stores on business days, excluding holidays. An email will be sent to you advising you when your order has arrived at your selected store and is ready for you to pick up during store business hours.
Yes, with any major credit card (Visa, American Express or Mastercard). Please contact our Customer Service department at 1-800-bouclair (268-2524), Monday through Friday, from 7:00 am to 10:00 pm (EST), Saturday and Sunday 8:00 am to 8:00 pm (EST), or by e-mailing customerservice@bouclair.com. One of our Customer Service Agents will be happy to help you with your order.
Returns or exchanges will be accepted in store within 30 days of purchase date with the original sales receipt. We do not accept returns or exchanges on opened or used bedding (comforters, duvet covers, coverlets, bed sheets, pillows, duvets and baby crib sets), clearance merchandise (all products on clearance and products discounted 50% off or more), custom-cut blinds and any product that has been modified/altered/washed. Please refer to our RETURN POLICY for more details.
Bouclair Gift Cards can be purchased at any Bouclair location as well as on the website. Gift cards can be purchased in denominations of $25 and $50.
Click HERE for our store finder, or, at the top or bottom of our website, click on Stores. Enter an address, city or postal code in the search bar, and a list of your closest stores will appear. To check opening hours of one of our stores, click on Show Opening Hours in grey.
We accept Cash, Debit, Mastercard, Visa, Amex and Bouclair gift cards as methods of payment at Bouclair stores.
All Bouclair stores offer free parking.
If you would like to know if one of our stores carries the item you are interested in, you can select Check Store Inventory directly from the product page or contact our customer service department at 1-800-268-2524 or by e-mailing customerservice@bouclair.com. We recommend contacting the store directly to ensure the inventory is available. Should the item not be available in store, yet be available online, an online order can be placed online or by contacting customer service.
We have a larger inventory of items available to purchase on our website, as well as WEB EXCLUSIVE items that are not available in stores.
Shop online from the convenience of your home and save associated shipping charges when you opt to pick-up your order from one of our stores. Orders are shipped via Bouclair delivery trucks and delivered to stores on business days, excluding holidays. Find your nearest store HERE.
To arrange shipping to your nearest store, select the "ship to store" option in the shopping cart and then select the location you would like to pick up your order. An email will be sent to you advising you when your order has arrived at your selected store and is ready for you to pick up during store business hours. Please confirm the store hours of your selected Bouclair store location prior to pick-up.
Once you arrive at the store, present a printed or digital copy of your In-Store Order Pick-Up Notification email along with your order number and a government-issued photo ID, to a Bouclair Sales Associate.

ONLINE SHOPPING AT Bouclair.com

Orders take between 2-3 business days to process in our warehouse. All orders are packed and shipped Monday through Friday. Orders placed on weekends and select holidays will be processed the following business day.
Orders take between 2-3 business days to process in our warehouse. All orders are packed and shipped Monday through Friday until 3:00 pm (EST). Orders placed on weekends and select holidays will be processed the following business day. Estimated day of delivery is denoted at checkout as well as in your order confirmation email.
We offer tracked standard ground shipping via courier (Canada Post or Purolator) when we ship to your home. Orders sent to a store are shipped via Bouclair transport.
Orders shipped via Canada Post or Purolator will generate a tracking number that you will receive by email as soon as your order ships. To track orders shipped to a store, please check HERE or contact our Customer Service at 1-800-bouclair (268-2524) or by e-mailing customerservice@bouclair.com, Monday through Friday, from 7:00 am to 10:00 pm (EST), Saturday and Sunday 8:00 am to 8:00 pm (EST).
Shop online from the convenience of your home and save associated shipping charges when you opt to pick up your order from one of our stores. Orders are shipped via Bouclair delivery trucks and delivered to stores on business days, excluding holidays. Find your nearest store HERE.
To arrange shipping to your nearest store, select the "ship to store" option in the shopping cart before selecting the location at which you would like to pick up your order. An email will be sent to you advising you when your order has arrived at your selected store and is ready for you to pick up during store business hours. Please confirm the store hours of your selected Bouclair store location prior to pick up.
Once you arrive at the store, present a printed or digital copy of your In-Store Order Pick-Up Notification email along with your order number and a government-issued photo ID, to a Bouclair Sales Associate.
If you are sending someone to pick up your order on your behalf, please provide their full name in the “add a comment to your order” section during online checkout. Your proxy will be required to present the Sales Associate with:
  • A government-issued photo ID
  • The order number
  • The In-Store Order Pick-up Notification email
  • For security purposes, you (or your proxy) will be asked to sign a release form confirming your order has been picked up. A confirmation email will also be sent.
Currently, Gift cards can only be redeemed in Bouclair stores.
Changes cannot be made to an order once it has been submitted.
To cancel an order, LOG INTO your account and select the order you wish to cancel. Please note, it may be too late to cancel your order. A cancellation cannot be made once your order has been shipped from our warehouse.
To restore your password on Bouclair.com, simply click on “Forgot your password?” on the LOGIN PAGE and follow the instructions in the password reset email.
Once you complete online checkout, you should receive a confirmation email with your order details, including your order number. You can also log into your Bouclair.com account and click on Order History, where all of your recent orders will appear. If you don’t have an account or if you have checked out as a guest, please contact Customer Service at 1-800-268-2524 or by e-mailing customerservice@bouclair.com.
Please contact customer service at 1-800-268-2524 or by e-mailing customerservice@bouclair.com and we will resend it to you.
Returns or exchanges will be accepted in store within 30 days of purchase date with the original sales receipt.
We do not accept returns or exchanges on opened or used bedding (comforters, duvet covers, coverlets, bed sheets, pillows, duvets and baby crib sets), clearance merchandise (all products on clearance and products that discounted 50% off or more), custom-cut blinds and any product that has been modified/altered/washed.
Please refer to our RETURN POLICY for more details.
Web exclusive items can be returned in any of our Store locations or by mail to our warehouse. Please see our return policy to ensure you qualify for a refund.

SHIPPING & ORDER PICK UP

Orders take between 2-3 business days to process in our warehouse. All orders are packed and shipped Monday through Friday until 3:00 pm (EST). Orders placed on weekends and select holidays will be processed the following business day. Estimated day of delivery is denoted at checkout as well as in your order confirmation email.
We offer tracked standard ground shipping via courier (Canada Post or Purolator) when we ship to your home. Orders sent to a store are shipped via Bouclair transport.
Orders shipped via Canada Post or Purolator will generate a tracking number that you will receive by email as soon as your order ships. To track orders shipped to a store, please check HERE or contact our Customer Service at 1-800-bouclair (268-2524) or by e-mailing customerservice@bouclair.com, Monday through Friday, from 7:00 am to 10:00 pm (EST), Saturday and Sunday 8:00 am to 8:00 pm (EST).
Shop online from the convenience of your home and save associated shipping charges when you opt to pick-up your order from one of our stores. Orders are shipped via Bouclair delivery trucks and delivered to stores on business days, excluding holidays. Find your nearest store HERE.
To arrange shipping to your nearest store, select the "ship to store" option in the shopping cart and then select the location you would like to pick up your order. An email will be sent to you advising you when your order has arrived at your selected store and is ready for you to pick up during store business hours. Please confirm the store hours of your selected Bouclair store location prior to pick-up.
Once you arrive at the store, present a printed or digital copy of your In-Store Order Pick-Up Notification email along with your order number and a government-issued photo ID, to a Bouclair Sales Associate.
If you are sending someone to pick up your order on your behalf, please provide their full name in the add a comment to your order section during online checkout. Your proxy will be required to present the Sales Associate with:
  • A government-issued photo ID
  • The order number
  • The In-Store Order Pick-up Notification email
  • For security purposes, you (or your proxy) will be asked to sign a release form confirming your order has been picked up. A confirmation email will also be sent.

RETURNS & REFUNDS

Returns or exchanges will be accepted in store within 30 days of purchase date with the original sales receipt.
We do not accept returns or exchanges on opened or used bedding (comforters, duvet covers, coverlets, bed sheets, pillows, duvets and baby crib sets), clearance merchandise (all products on clearance and products that discounted 50% off or more), custom-cut blinds and any product that has been modified/altered/washed.
Please refer to our RETURN POLICY for more details.
We will refund you for the total purchase price of the item, plus tax, as soon as we verify that the item has been returned. Once your refund has been processed, it can take between 3-10 business days for the amount to appear in your account. Should the refund not appear within 10 business days, you can contact our customer service at 1-800-268-2524 or by e-mailing customerservice@bouclair.com.

BOUCLAIR GIFT CARDS

Gift cards can be PURCHASED ONLINE or at any of our Bouclair stores.
You can use gift cards to pay for products which include a promotion or markdown. However, promotions are not applicable on the purchase of gift cards themselves.
Currently, Gift cards can only be redeemed in Bouclair stores.
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